Declining an Online Consultation
The following instructions describe the decline process for a patient's Online Consultation™ request. Declining an Online Consultation request allows you to reject the patient's request if the request, for example, requires an office visit, or is otherwise unsuitable for an online setting. Your patient will not be charged if you decline her/his request. For further instructions on setting up the Secure Messaging service, see Setting Up Secure Messaging.
To access Secure Messaging
To reply to an Online Consultation request
If you are a member of a group site, you will need to access Secure Messaging features from your subsite Practice View menu. Web Site: Your Name, located at the top of the Practice View menu, indicates whether you are working on your site or the group site, as shown below:
| Subsite | Group |
| Practice View Today is Thursday, July 24, 2003 Web Site: Dr Smith |
Practice View Group Today is Thursday, July 24, 2003 Web Site: San Francisco Pediatrics |
To switch from the group Practice View menu to your subsite Practice View menu, click Switch Sites, and then click your name.
To access Secure Messaging:
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To reply to an Online Consultation request: Declining an Online Consultation Request
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