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Setting Up Online Consultations™
The following instructions describe the Online Consultations™ Setup process for current Secure Messaging users. If you have not yet set up your Secure Messaging mailbox, see Setting Up Secure Messaging for instructions.
To begin Online Consultation™ setup
To set up Online Consultation
If you are a member of a group site, you will need to access
Secure Messaging features from your subsite
Practice View menu.
Web Site: Your Name, located at the top of the
Practice View menu, indicates whether you are working on your site or the group site, as shown below:
| Subsite |
Group |
Practice View
Today is Thursday, July 24, 2003
Web Site: Dr Smith
|
Practice View Group
Today is Thursday, July 24, 2003
Web Site: San Francisco Pediatrics
|
To switch from the group Practice View menu to your subsite Practice View menu, click Switch Sites, and then click your name.
To begin Online Consultation™ setup:
- Go to www.medem.com
- Click Physician Login
- Log in with your User ID and password
- Click Online Consultation Setup, which is located under Secure Messaging/Online Consultations™ on the Practice View menu
If Online Consultation Setup is not available, and you are a member of a group site, you may be on the group Practice View level - check Web Site: Name of Site to verify.
If you have not yet accepted a Secure Messaging Terms of Service, you will now need to accept these Terms of Service to continue.
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To set up Online Consultations:
- Set Patient Charge per Online Consultation — Select the standard amount a patient will be charged for an Online Consultation
You may set the Patient Charge, above, to $0 to provide Online Consultations to your patients without reimbursement.
If you choose to decline an individual Online Consultation request, your patient will not be charged. Please see Declining an Online Consultation Request for more information.
- Provide Your Payment Address — Enter the address to which you wish to have Medem forward your Online Consultation reimbursement checks.
In addition to your address, we require the following fields to correctly address your check:
- Name on Check — Provide the name of the person or organization to whom you would like the check to be payable, e.g., you, your medical group, your department
- Check Destination — Provide the name of the person or organization to whom you would like the check to be sent, i.e., the name on the envelope
- Enter Patient Message Instructions — Enter any questions you routinely ask to help your diagnosis or evaluation, e.g., date of last menstrual period, presence and duration of fever, current known allergies. On the Online Consultation request page, the patient will be asked to provide information regarding new medications and new medical conditions. The text you provide will be displayed in addition to these standard questions
- Set Patient Expectations for Message Response — Enter the following information to set reasonable expectations for response turn-around time
- Your response time — Enter the number of business days it will usually take you to respond to an Online Consultation request — this will be displayed to your patients!
- Patient response time — Enter the number of days in which you expect the patient to read your approved Online Consultation response. If the patient does not open the response within the number of days indicated, you will be sent an e-mail to inform you that the message is unread
- Check Current Mailbox Setup — Check this checkbox if you wish to continue from the Online Consultation Setup page to the Secure Messaging Mailbox Setup, where you can modify the patient approval process, default message types selected, and message access level permission for other users in your group
By default, other practice members do NOT have access to your Online Consultation messages.
- Check Current Address Book Selections — Check this checkbox if you wish to continue from the Online Consultation Setup page to your Address Book, where you can select currently registered patients for Online Consultations
If you have chosen to modify your current mailbox setup, above, you will continue to the Address Book page after the Mailbox Setup page
- Verify Terms of Service — Check the Terms of Service checkbox to confirm that you have read and understood the Secure Messaging Terms of Service provided
- Click Save Changes
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