Reason(s) for Charge

	What is the subscription cost for a Medem Web site and iHealth services?
	I am a partner society member, but I believe I'm being charged at the non-society rate, what should I do?
	What services are included in my subscription?
	What are some of the benefits of iHealth?

Subscription Cancellation

	What happens if I do not pay the subscription charge?
	If I don't pay the bill, will I be sent to collections?
	What do I need to do to cancel my subscription?

REASON(S) FOR CHARGE

Q.	What is the subscription cost for a Medem Web site and iHealth services?
A.	The annual subscription fee is $395/physician per year; extremely modest when compared to other Web hosting and Internet services. Approximately $1 per day secures a robust offering of tools that benefit your practice and patients, including a web site, secure messaging, an industry leading Personal Health Record, award winning medical library and adherence programs. Discounts are available to members of participating medical societies and trusted partners.
Q.	I am a partner society member, but I believe I'm being charged at the non-society rate, what should I do?
A.	Please fax a copy of your society ID card with your contact information to (877) 526-3356 and a Medem representative will contact you to update your record.
Q.	What services are included in my subscription?
A.	The following iHealth services are included in the cost of your annual subscription: Full-feature customizable Web site including video, maps, Medem library patient education materials, pre-registration forms and much more. iHealth Web sites also feature: Customization capabilities update your site's "look and feel" (available 2008). Site statistics track, monitor and measure patient traffic Exclusive links from major health plan, medical society, and search engine directories deliver 500,000+ patients/month to iHealth Web sites. Online appointment pre-registration saves time and money. Patient-Practice Secure Messaging Improve practice efficiency via online Rx renewals, appointment requests, Online Consultation allows clinical messaging to increase practice revenue. Set your own charges for Online Consultation (the national average is $25-35/consult) to generate income and fulfill pay-for-performance requirements. Patient Education Library Your patients have 24-hour access to over 6,000 peer-reviewed patient education articles provided by leading medical and specialty societies. This information engages your patients by helping them manage their conditions and medications, cuts down on administrative burdens, and reinforces you, the physician, as the central source-point of care. iHealth Record - Personal Health Record Patient owned, fully transportable PHR with enhanced specialty modules, integrated into your iHealth Web site Automated patient education programs, FDA warnings and patient-specific reminders FDA product warning alerts Automated daily updates and alerts sent directly from the FDA bring peace of mind to your patients and help reduce your liability. Instead of learning about adverse drug interactions or recalls from the news, your patients immediately and automatically receive FDA warnings and notifications. This patient safety feature is just one of the many reasons that leading medical liability carriers endorse iHealth. Disease Management and Medication Adherence Programs When patients complete an iHealthRecord, they are automatically enrolled in appropriate disease management and medication adherence programs from leading medical societies, patient advocacy groups, and government agencies (including the FDA, CDC, American Heart Association, American Cancer Society, etc). You may also create customized adherence programs to suit patients' needs.
Q.	What are some of the benefits of iHealth?
A.	Offering increased practice visibility, increased practice revenue, and improved patient safety and satisfaction, iHealth provides an expanded level of service to your patients with little or no additional effort on your part. Improve practice marketing & access to new patients 500,000+ patients/ month find Medem physicians through exclusive links from major health plan and medical society provider directories to your Medem Web site. Increase practice revenue through Online Consultation Set your own charge for Online Consultation (the national average is $25-35/consult) to generate income and fulfill pay-for-performance requirements. back to top

SUBSCRIPTION CANCELLATION

Q.	What happens if I do not pay the subscription charge?
A.	Subscription nonpayment will result in the automatic termination of your practice Web site and prevent access to iHealth, depriving your patients the benefit of these services.
Q.	If I don't pay the bill, will I be sent to collections?
A.	While we are sorry to lose any of our valued customers, please remember that unpaid bills will result in automatic service termination. Medem does not send unpaid subscriptions to collection. For billing questions, please contact our Client Services team at (877) 926-3336 or info@medem.com.
Q.	What do I need to do to cancel my subscription?
A.	Please provide Medem with your invoice number, account number, Web address and first and last names. Although we are sorry to lose any of our valued customers, and encourage you to reconsider, Medem processes cancellation requests immediately. For billing questions, please contact our Client Services team at (877) 926-3336 or info@medem.com. back to top